We endeavour to provide you with the best advice and service at all times. If you are not satisfied with our services, then we encourage you to contact us. Please call us, send us an email or put your complaint in writing to our office. You can direct your complaint to our directors.
We aim to resolve complaints immediately. Where this is not possible, we will acknowledge the receipt of your complaint within 48 hours. We will then explain our process to resolve your complaint and tell you who will handle your complaint.
If you are not satisfied with our response after 30 days, you can lodge your complaint with the Australian Financial Complaints Authority. You can contact AFCA on 1800 931 678 or via their website afca.org.au. AFCA provides fair and independent financial services complaint resolution which is free to consumers.
Please find our contact details (phone number and office direction) as well as our contact form, on our Contact us page.
Ask us how we can work together to enhance your business value proposition.
The content of this website does not constitute personal financial advice. In preparing this information, Resonant has not taken into account your particular goals and objectives, anticipated resources, current situation or attitudes. You should therefore consider the appropriateness of the material, in light of your own objectives, financial situation or needs, before taking any action. You should obtain a copy of the PDS of all products referenced before making any decisions. Resonant does not guarantee the performance of any fund, stock or the return of an investor’s capital. Past performance is not a reliable indicator of future performance. No representation, warranty or undertaking is given or made in relation to the accuracy or completeness of the information presented, which may include public information not verified by Resonant. Except for any liability which cannot be excluded, Resonant, its directors, officers, employees and agents disclaim all liability for any error or inaccuracy in, misstatement or omission from this information or any loss or damage suffered by the reader or any other person as a consequence of relying upon it. Financial Services Guide (Retail Clients only)